Have questions? We've got answers (and hopefully they are the ones you want to hear).


What precautions are you taking for COVID-19? Are you open now?

Like most, our hearts go out to the people and communities affected by Covid-19. As always the safety of our customers and employees is paramount, and we are doing everything we can to keep people healthy. We have increased the cleaning in our shop and employees who feel ill will be staying home with no change in their pay.


Some of our suppliers may be closed due to stay-at-home measures, but we are doing our best to make sure delays are kept to a minimum.


Where are Boulder Creek Packs manufactured? 

Everything you find on our site is hand-made in the Bitterroot Valley of Montana.


What is the Every Size Pack System?

Our brand new Every Size Pack System is designed to make outdoor gear more size inclusive. We have 10 sizes of hip belts (real belts, not just strap extensions) to fit hip sizes 20" to 75".


How do I know what size belt I need?

We have all of that info on our belt sizing page. If you do not find the size that will fit you properly, contact us. You are not an afterthought and we are committed to making products for every body.


Which pack size should I pick for my child?

Check out our sizing guide for the kids packs. If you have any questions after checking out this page, feel free to contact us.


What is CORDURA®?

CORDURA® fabric is a collection of fabrics that are used in a wide array of products from luggage and backpacks to boots, military wear and performance apparel. CORDURA® brand fabrics are recognized for their long-lasting durability and resistance to abrasions, tears and scuffs.


What does 1000D mean? Is it good?

Denier is a unit of measurement that is used to determine the fiber thickness of individual threads or filaments used in the creation of textiles and fabrics. Fabrics with a high denier count tend to be thick, sturdy, and durable. Fabrics with a low denier count tend to be sheer, soft, and silky.


Is CORDURA® waterproof?

While it is not waterproof, it is water resistant. If you are going to be hiking in extended wet conditions, we suggest lining your pack with a trashbag to help keep your items as dry as possible. No one wants soggy socks at the end of a day!


I bought one of your bags at the dollar store and now the zipper is broke. What do I do?

Most likely you have a pack that looks like one of these:


We empathize with your frustration but it is not one of our bags. You will never find one of our packs being sold at a discount store. While the logo has some similar elements, they are not the same. Our name is Boulder Creek Packs and our logo is sewn on, not printed onto the fabric.

Our logo:

If you do have one of the packs pictured above and it is broken in some way, you should return it to the store where it was purchased.